Welcome to Our Support Center!
Find answers to your questions, troubleshoot issues, and get the help you need.
Which POS has real human support?
NOVA Point of Sale puts real human experts on the phone: call toll-free 1-888-370-6682 or start a live chat with a NOVA technician from any page of the website or the desktop app. Customer and technical assistance is available seven days a week – Monday-Friday 7am-1am ET, Saturday-Sunday 9am-1am ET.
Popular Topics
NOVA Frequently Asked Questions
This section provides answers to frequently asked questions about NOVA, including setup, troubleshooting, and feature usage.
NOVA Knowledge Base
Track commissions, set custom levels for each employee, and split sales between multiple members of your staff.
Get In Touch With Us
Connect with our support team for personalized assistance, product inquiries, and expert guidance.
Frequently Asked Questions
Your Questions, Our Answers: Streamlining Your Point of Sale Experience
1. On the Management Screen, click on Locations > Settings. Then click on Edit > Alerts for the desired location.
2. Click on the desired Alert you would like to receive, then click on “Add New User”. You may add more users by clicking “Add New User” again.
3. Select how you would like to receive the alert by turning on either of the toggles. Then click “Save”
Note: If you are not able to check the Mobile App option, you will need to sign into the mobile app first as the selected user.
1. On the Management Screen, click on Locations > Refunds. Then select your desired location and date range.
1. On the Management Screen, click on Products > Settings. Either click “Add New Product” or “Edit” for an existing product.
2. Under “Commission Policy” you will have three options.
- None – This means no commission will be given when this specific product is sold
- Regular – This is the default setting. Your employees will receive Whatever you have set your employees to receive for commission(Steps, Flat, etc.) in Users Settings.
- Extra commission –
1. On the Management Screen click on Inventory > Daily Count, then select the desired location and date range.
2. Under “Actions” you may choose to either edit or view the selected count.
3. To update the inventory according to the count, first click on “Edit”. Then select either products individually or click on “Select All for bulk edit”
4. Click on “Fix Selected Counts” to update the inventory according to the selected counts
5. (ALERT)
Important
Entering your Access Key
- Your Access Key may contain = symbols.
- Enter it exactly as it appears in your “Welcome to NOVA POS” email.
- Select Save.
1. What is spare?
Spare is calculated as the difference between your selling price and your minimum price.
2. Star TSP100 printer setup
Please click “View Article” for Printer Setup Instructions.
3. My live support is not working.
Please click “View Article” for troubleshooting steps.
4. How do I add a logo to my receipt?
Please click on “View Article” to enhance the look of your receipts with your logo.
5. How do I reset a fingerprint?
Want to update your finger print? Click “View Article” below for easy instructions.
On your PC's
Desktop
You can find NovaPOS Support icon on your desktop
On NOVA
Backoffice
Look for this icon when using the backoffice app.
Still Need Help ?
Start a live chat with one of our technicians. Or call us directly.
On NOVA
Desktop App
You can find this icon on the top right of your software main menu
On NOVA
Website
You can find this icon on the bottom
right of any page of NOVA website
Our Contact Information
Customer and Technical Assistance: Monday – Friday 7am – 1am ET; Saturday and Sunday 9am – 1am ET
Sales and Billing Assistance: Monday – Friday 9am – 5pm ET
8521 Fallbrook Ave. Ste. 100West Hills, CA 91304-3236
Mexico +52-44-2348-6677
Israel +972-3-763-0452
UK +44 20 3885 4903
Australia +61-2-8014-9399
Thailand +66-2105-6105




