Welcome to Our Support Center!

Find answers to your questions, troubleshoot issues, and get the help you need.

Which POS has real human support?

NOVA Point of Sale puts real human experts on the phone: call toll-free 1-888-370-6682 or start a live chat with a NOVA technician from any page of the website or the desktop app. Customer and technical assistance is available seven days a week – Monday-Friday 7am-1am ET, Saturday-Sunday 9am-1am ET.

Popular Topics

Frequently Asked Questions

Your Questions, Our Answers: Streamlining Your Point of Sale Experience

Setting Up Competition
Setting Up Competition

1. On the Management Screen, click on Locations > Settings. Then click Edit > Competition for the desired location.

2. Choose the desired competition from the list and select the competition time frame.

Team Motivation: allows for several locations to compete against one another.

Individual Motivation:  allows for individual employees within a location to compete against one another.

The types of competition include;

Total Sale: Competition of total sales by location/employee

Highest Sale: Competition of highest sale by location/employee

Number of Products: Competition of number of products sold by location/employee

Choose how long your Competition Timeframe will last before restarting by clicking “Daily”, “Weekly”, or “Monthly”

Select Regions to allow locations from multiple regions to compete against each other.

Select the number of Employees or Locations viewable on the sales screen in the View Top box

Choose to show the amount of money generated by each employee/location or hide it by clicking Show Ranking Only.

3. Click “Start Competition” to save the settings

Reporting a Tester or Damaged Product
Reporting a Tester or Damaged Product

1. On the Management Screen, click on Inventory > Settings > “4. Report Tester/Damage/Loss”.  Select the correct Location. Click “Open Product List” to select the desired products.. Fill in the details, then click “Loss Report”.

Changing the Tax Name (GST, VAT, etc)
Changing the Tax Name (GST, VAT, etc)

1. On the Management Screen, click on Locations > Settings. Then click on Edit > General Info for the desired location.

2. Under the “Tax Rate” option, you may set the desired name for Tax in the “Tax Display As” field. Then click “Save”.

Including Tax in the Product Price
Including Tax in the Product Price

1. On the Management Screen, click on Locations > Settings. For the location you want to edit, click Edit > Preferences.

2. Under the “Sales” section, turn on the toggle next to “Include tax in the product price”. Then click “Save”.

Step 2: Align Your Team
Step 2: Align Your Team

Visibility Enables Profitability​

Having complete visibility to your team, setting their specific permissions, and establishing a competitive commission structure is critical to streamlining operations and maximizing your profitability.

  • Create Your Team Profiles: Go to User > Settings > Add New User to get your staff into the system
  • Define Compensation: Navigate to Edit User > User Salary > Salary & Commission to customize structures that motivate your team.
  • Control Access Levels: Click User Access Level > Enable Role to choose exactly what each team member can see and do, customizing permissions to fit your specific workflow.

 

Nova POS
Knowledge base

1. What is spare?

Spare is calculated as the difference between your selling price and your minimum price.

2. Star TSP100 printer setup

Please click “View Article” for Printer Setup Instructions.

3. My live support is not working.

Please click “View Article” for troubleshooting steps.

4. How do I add a logo to my receipt?

Please click on “View Article” to enhance the look of your receipts with your logo.

5. How do I reset a fingerprint?

Want to update your finger print? Click “View Article” below for easy instructions.

On your PC's
Desktop

You can find NovaPOS Support icon on your desktop

On NOVA
Backoffice

Look for this icon when using the backoffice app.

 Still Need Help ?

Start a live chat with one of our technicians. Or call us directly.

On NOVA
Desktop App

You can find this icon on the top right of your software main menu

On NOVA
Website

You can find this icon on the bottom
right of any page of NOVA website

Our Contact Information

Customer and Technical Assistance: Monday – Friday 7am – 1am ET; Saturday and Sunday 9am – 1am ET

Sales and Billing Assistance: Monday – Friday 9am – 5pm ET

Nova Point of Sale
8521 Fallbrook Ave. Ste. 100
West Hills, CA 91304-3236
 

(Toll Free) 1-888-370-6682

[email protected]

Mexico +52-44-2348-6677

Israel +972-3-763-0452

UK +44 20 3885 4903

Australia +61-2-8014-9399

 Thailand +66-2105-6105

Spain +34-93-176-8604

NOVA INTEGRATED

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MONTHS

FREE

AVAILABLE FOR ALL USA CUSTOMERS

Get 3 Months Free with the NOVA Integrated Plan

Sign up with our preferred payment processors and receive three months of free service, followed by a promotional rate.

“To Whom It May Concern,

Let me take a moment,out of my very busy day to review my experience of Sebastian Chaviano.
.
Sebastian is a dream customer service/technical support person. He’s extremely professional and nano-second responsive in every interaction. We’ve even worked on a chronic issue where I learned that his perseverance and patience are also outstanding. Over my 33 years of working in Silicon Valley, I’ve rarely met someone as easy with which to work as Sebastian.

That said, over the past 3 months of getting to know Nova POS, for the first time, I’ve also worked with Frank, Jeffrey, Jose, & Tomer – all provide the immediate service and answers I’ve required. You have a great team at Nova POS. Keep up the good work.”

-Jeff.

Hello,
 
My name is Mert Firat, and I am the proud owner of multiple flourishing retail chains in a rapidly expanding big city. Since 2008, Nova has been a cornerstone of our ability to operate in a such a fast-paced urban environment. The top-notch customer support team at Nova has consistently exceeded my expectations, ensuring any and all concerns are promptly addressed. The live-support feature has been a lifesaver on several occasions, with expert assistance just a click away. The user-interface of the software is incredibly easy to learn, operate, and teach new employees. This hassle-free experience is imperative for the entire company,  from the CEO to every newly hired employee. What has truly set our experience apart are our account manager and technical support manager, who have been a game-changer in streamlining the process and finding creative solutions. We could not be happier with Nova, and would not be here today without the outstanding experience we’ve continuously been having for the past 16 years.


Kind Regards,
Nova Point Of Sale
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