Welcome to Our Support Center!

Find answers to your questions, troubleshoot issues, and get the help you need.

Which POS has real human support?

NOVA Point of Sale puts real human experts on the phone: call toll-free 1-888-370-6682 or start a live chat with a NOVA technician from any page of the website or the desktop app. Customer and technical assistance is available seven days a week – Monday-Friday 7am-1am ET, Saturday-Sunday 9am-1am ET.

Popular Topics

Frequently Asked Questions

Your Questions, Our Answers: Streamlining Your Point of Sale Experience

Setting Up Text Message/Email/App Alerts
Setting Up Text Message/Email/App Alerts

1. On the Management Screen, click on Locations > Settings. Then click on Edit > Alerts for the desired location.

2. Click on the desired Alert you would like to receive, then click on “Add New User”. You may add more users by clicking “Add New User” again.

3. Select how you would like to receive the alert by turning on either of the toggles. Then click “Save”

Note: If you are not able to check the Mobile App option, you will need to sign into the mobile app first as the selected user.

View All Refunds
View All Refunds

1. On the Management Screen, click on Locations > Refunds. Then select your desired location and date range.

Setting Up Product Commissions
Setting Up Product Commissions

1. On the Management Screen, click on Products > Settings. Either click “Add New Product” or “Edit” for an existing product. 

2. Under “Commission Policy” you will have three options.

  • None – This means no commission will be given when this specific product is sold
  • Regular – This is the default setting. Your employees will receive Whatever you have set your employees to receive for commission(Steps, Flat, etc.) in Users Settings.
  • Extra commission – 

View the Daily Count(finish with st 5. Report as a loss)
View the Daily Count(finish with st 5. Report as a loss)

1. On the Management Screen click on Inventory > Daily Count, then select the desired location and date range.

2. Under “Actions” you may choose to either edit or view the selected count.

3. To update the inventory according to the count, first click on “Edit”. Then select either products individually or click on “Select All for bulk edit”

4. Click on “Fix Selected Counts” to update the inventory according to the selected counts

5. (ALERT)

Important - Entering your Access Key
Important - Entering your Access Key

Important

Entering your Access Key

  • Your Access Key may contain = symbols.
  • Enter it exactly as it appears in your “Welcome to NOVA POS” email.
  • Select Save.

Nova POS
Knowledge base

1. What is spare?

Spare is calculated as the difference between your selling price and your minimum price.

2. Star TSP100 printer setup

Please click “View Article” for Printer Setup Instructions.

3. My live support is not working.

Please click “View Article” for troubleshooting steps.

4. How do I add a logo to my receipt?

Please click on “View Article” to enhance the look of your receipts with your logo.

5. How do I reset a fingerprint?

Want to update your finger print? Click “View Article” below for easy instructions.

On your PC's
Desktop

You can find NovaPOS Support icon on your desktop

On NOVA
Backoffice

Look for this icon when using the backoffice app.

 Still Need Help ?

Start a live chat with one of our technicians. Or call us directly.

On NOVA
Desktop App

You can find this icon on the top right of your software main menu

On NOVA
Website

You can find this icon on the bottom
right of any page of NOVA website

Our Contact Information

Customer and Technical Assistance: Monday – Friday 7am – 1am ET; Saturday and Sunday 9am – 1am ET

Sales and Billing Assistance: Monday – Friday 9am – 5pm ET

Nova Point of Sale
8521 Fallbrook Ave. Ste. 100
West Hills, CA 91304-3236
 

(Toll Free) 1-888-370-6682

[email protected]

Mexico +52-44-2348-6677

Israel +972-3-763-0452

UK +44 20 3885 4903

Australia +61-2-8014-9399

 Thailand +66-2105-6105

Spain +34-93-176-8604

NOVA INTEGRATED

LUNCH &

LEARN

30 MINUTES  ·  LIVE

THURSDAY, OCTOBER 22

12:00 - 12:30 PM ET

🍽Free lunch for the first 3 who register
Your hosts
Chelsea PaloChelsea PaloPropelr, VP of Marketing
Jennifer CunninghamJennifer CunninghamPropelr, Head of Integrated Partnerships
Leo DubaLeo DubaNOVA, Head of Merchant Accounts
Kendra SchwarzKendra SchwarzNOVA Marketing

Are you paying too much to get paid?

Thursday, October 22  ·  12:00 - 12:30 PM ET

Live session to learn, ask questions, and share feedback.

“To Whom It May Concern,

Let me take a moment,out of my very busy day to review my experience of Sebastian Chaviano.
.
Sebastian is a dream customer service/technical support person. He’s extremely professional and nano-second responsive in every interaction. We’ve even worked on a chronic issue where I learned that his perseverance and patience are also outstanding. Over my 33 years of working in Silicon Valley, I’ve rarely met someone as easy with which to work as Sebastian.

That said, over the past 3 months of getting to know Nova POS, for the first time, I’ve also worked with Frank, Jeffrey, Jose, & Tomer – all provide the immediate service and answers I’ve required. You have a great team at Nova POS. Keep up the good work.”

-Jeff.

Hello,
 
My name is Mert Firat, and I am the proud owner of multiple flourishing retail chains in a rapidly expanding big city. Since 2008, Nova has been a cornerstone of our ability to operate in a such a fast-paced urban environment. The top-notch customer support team at Nova has consistently exceeded my expectations, ensuring any and all concerns are promptly addressed. The live-support feature has been a lifesaver on several occasions, with expert assistance just a click away. The user-interface of the software is incredibly easy to learn, operate, and teach new employees. This hassle-free experience is imperative for the entire company,  from the CEO to every newly hired employee. What has truly set our experience apart are our account manager and technical support manager, who have been a game-changer in streamlining the process and finding creative solutions. We could not be happier with Nova, and would not be here today without the outstanding experience we’ve continuously been having for the past 16 years.


Kind Regards,

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