Welcome to Our Support Center!
Find answers to your questions, troubleshoot issues, and get the help you need.
Which POS has real human support?
NOVA Point of Sale puts real human experts on the phone: call toll-free 1-888-370-6682 or start a live chat with a NOVA technician from any page of the website or the desktop app. Customer and technical assistance is available seven days a week – Monday-Friday 7am-1am ET, Saturday-Sunday 9am-1am ET.
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NOVA Frequently Asked Questions
This section provides answers to frequently asked questions about NOVA, including setup, troubleshooting, and feature usage.
NOVA Knowledge Base
Track commissions, set custom levels for each employee, and split sales between multiple members of your staff.
Get In Touch With Us
Connect with our support team for personalized assistance, product inquiries, and expert guidance.
Frequently Asked Questions
Your Questions, Our Answers: Streamlining Your Point of Sale Experience
If you order merchandise from your wholesaler through Nova’s Purchase Order Feature you may add the total cost of your items directly into your cost report.
1. From the Manager’s Screen go to Inventory > Transfers. Click on New Transfer, and then on P.O
2. Click the toggle to turn on Save cost as Expense
1. From the Management Screen, click on Products > Settings > Add New Product.
2. Fill in the relevant product information and the Product Pricing information. Under Inventory Options, check the boxes next to each location that will have this product. Then click Submit.
1. To create a new Inventory transfer to send, on the Management Screen click on Inventory > Transfers > New Transfer > Send
2. Select the appropriate Source and Destination locations.
3. Select the products you want to transfer, then enter the desired quantity to transfer. Then click “Send” at the bottom.
To copy Location Preferences from one Location to another:
1. On the Manager’s Screen choose Locations > Settings. Then click Edit > Preferences.
2. Fill out the Location Preferences for the first store. Then click “Save”.
3. Click Edit > Preferences next to the new location you would like to copy the preferences into.
4. Select the first location from the drop down menu next to “Copy Preferences from another location:”. Then click “Copy”. Confirm that the changes have been copied, then click “Save Preferences” at the bottom.
1. On the Management Screen, click on Locations > Settings. Then click on Edit > Merchant Services for the desired location.
2. Fill out the information that you received from your Merchant Service provider, then click “Save”.
1. What is spare?
Spare is calculated as the difference between your selling price and your minimum price.
2. Star TSP100 printer setup
Please click “View Article” for Printer Setup Instructions.
3. My live support is not working.
Please click “View Article” for troubleshooting steps.
4. How do I add a logo to my receipt?
Please click on “View Article” to enhance the look of your receipts with your logo.
5. How do I reset a fingerprint?
Want to update your finger print? Click “View Article” below for easy instructions.
On your PC's
Desktop
You can find NovaPOS Support icon on your desktop
On NOVA
Backoffice
Look for this icon when using the backoffice app.
Still Need Help ?
Start a live chat with one of our technicians. Or call us directly.
On NOVA
Desktop App
You can find this icon on the top right of your software main menu
On NOVA
Website
You can find this icon on the bottom
right of any page of NOVA website
Our Contact Information
Customer and Technical Assistance: Monday – Friday 7am – 1am ET; Saturday and Sunday 9am – 1am ET
Sales and Billing Assistance: Monday – Friday 9am – 5pm ET
8521 Fallbrook Ave. Ste. 100West Hills, CA 91304-3236
Mexico +52-44-2348-6677
Israel +972-3-763-0452
UK +44 20 3885 4903
Australia +61-2-8014-9399
Thailand +66-2105-6105




