5 Easy Ways to Improve Your Customer Service Experience

Share This Post

Customer service is one of the business building blocks that can always be improved. Great customer service can turn new shoppers into loyal repeat customers. A poor interaction, on the other hand, could turn a potential customer into a lost opportunity. Monitoring your business’ customer service performance should be a top priority at all times, but finding ways to implement changes without completely retraining your staff can be difficult. Here are five quick and easy ways you can improve your business’ customer service experience.

1. Answer Calls and Emails Quickly

No one likes waiting, especially if there’s a problem. Responding to questions or complaints as quickly as possible is crucial. While automated messages letting customers know how long they should expect to wait for a response can be a good starting point, customer services teams should always be focusing on improving their response times. During your business’ open hours, answering calls within the first few rings or responding to emails within the hour are great benchmarks to work toward.

2. Be Friendly

Good interactions with a company can make or break a customer’s interest. A grumpy or disinterested sales associate can turn an average shopping experience into a negative one, turning a potential repeat customer into someone who will never come back to your store. On the flip side, though, an interaction with a friendly staff member can turn a one-time shopper into a loyal ambassador. Welcoming customers with a smile and asking about their day can be a simple change that makes all the difference.

Try Nova Free for 10 Days
Point of Sale Made By Retailers, For Retailers


3. But Stay Professional

There’s a delicate line that anyone tasked with a company’s customer service needs to walk. While being friendly helps customers feel like their interactions are valued, staff need to stay professional as well. Employees should be viewed as your business’ experts, able to either help customers directly or get them in quick contact with someone else who can. Keeping a professional approach reinforces your staff’s expertise. Think of it like a really good doctor. They’re friendly. They ask you how you’re doing or whether your family had a good vacation, but they also keep a professional attitude, asking you questions about why you’re there and using their expertise to help provide a solution.

4. Expand Your Communication Channels

It’s not just in-person interactions with customers that can make or break a business. If a customer gets home and realized they were charged incorrectly or there’s something wrong with what they bought, how can they contact your business? Phone and email are the two forms of contact most customers have come to expect. However, opening your business up to other channels of communication like Facebook or Twitter can help spotlight your customer service skills, as well as highlight any commonly asked questions.

5. Always Listen

This may seem like Customer Service 101, but not listening is a huge problem. Everyone’s had at least one experience with a sales person or customer service representative that seems like they’re just going by the script, not actually listening to what you’re telling them. This can be one of the most infuriating feelings as a customer. It’s also one of the easiest issues to fix. Encourage your staff to respond using the customer’s own words while maintaining a friendly tone to reassure them that they’re listening.

More To Explore


6 Ideas That Will Make Your Mall Kiosk Stand Out

So, you’re making the plunge into the kiosk retail business. You have thought long and hard, weighing the odds of how a mall kiosk would be more profitable than a brick-and-mortar store, and you have decided, “Yes, a mall kiosk retail store is best for me!” With a kiosk, you’re right in the middle of foot traffic. Nobody has to

Retail Tips

Inventory Mastery: Key Elements to Optimize Stock Management

Inventory management is at the heart of every business and is essential for smooth operation. Even in small enterprises where inventory tracking might seem manageable with paper or spreadsheets, minor errors or miscounts can lead to significant financial losses as production and demand increase. Businesses of all sizes encounter various challenges in inventory management. Whether it’s excessive stockpiling, product spoilage,


Get 3 Months Free with the NOVA Integrated Plan

Sign up with our preferred payment processors and receive three months of free service, followed by a promotional rate.

“To Whom It May Concern,

Let me take a moment,out of my very busy day to review my experience of Sebastian Chaviano.
Sebastian is a dream customer service/technical support person. He’s extremely professional and nano-second responsive in every interaction. We’ve even worked on a chronic issue where I learned that his perseverance and patience are also outstanding. Over my 33 years of working in Silicon Valley, I’ve rarely met someone as easy with which to work as Sebastian.

That said, over the past 3 months of getting to know Nova POS, for the first time, I’ve also worked with Frank, Jeffrey, Jose, & Tomer – all provide the immediate service and answers I’ve required. You have a great team at Nova POS. Keep up the good work.”


My name is Mert Firat, and I am the proud owner of multiple flourishing retail chains in a rapidly expanding big city. Since 2008, Nova has been a cornerstone of our ability to operate in a such a fast-paced urban environment. The top-notch customer support team at Nova has consistently exceeded my expectations, ensuring any and all concerns are promptly addressed. The live-support feature has been a lifesaver on several occasions, with expert assistance just a click away. The user-interface of the software is incredibly easy to learn, operate, and teach new employees. This hassle-free experience is imperative for the entire company,  from the CEO to every newly hired employee. What has truly set our experience apart are our account manager and technical support manager, who have been a game-changer in streamlining the process and finding creative solutions. We could not be happier with Nova, and would not be here today without the outstanding experience we’ve continuously been having for the past 16 years.

Kind Regards,