Everything You Need to Know about Modern Retail POS System

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In an omnichannel world, empowering your retail staff with a modern point of sale (POS) system is essential. It will allow them to increase customer loyalty by providing exceptional services. Making the right investment in your POS system can help you streamline your business operations.

Small and medium retailers should make architectural changes in the operation that will bring and establish meaningful relationships with their customers. So what is the new modern retail POS system all about?

Critical Things to Know About the Modern Point of Sale Systems

Digital transformation can be critical in helping retail businesses increase brand recognition and customer loyalty. Statistics show that digital transformation can help improve customer satisfaction by 20% to 30% while increasing economic gains by 25% to 50%. 

When looking for modern POS systems, you should check if it allows your retail businesses to:

  • Accepts customers’ preference to pay for their favorite items using different payment methods
  • Handle the “Buy Online Pickup In-store (BOPIS)” orders without any issues
  • Answer customer’s queries about any product
  • Recommend new products to the customers according to their purchase history
  • Comply with EMV (Embedded chips) and PCI (Payment card industry) requirements

These features will allow you to streamline your day-to-day business operations, increase overall productivity, and improve the shoppers’ experience. In a nutshell, modern retail POS systems can revolutionize how people shop at your stores.

Vital Aspects of the Modern Retail POS

Modern retail POS systems come with investment, and small and medium retailers should know its vital aspects to make the most of it. This will allow them to maximize employee productivity and improve the customer experience. Some vital aspects of modern POS systems include:

  • Instinctive UX/UI that makes it easier to use for customers
  • Intelligent order routing           
  • It needs to be available in various form factors such as desktop, tablet, mPOS
  • Provides customers with their purchase history, online browsing
  • It should be built for retail purposes
  • Offers real-time inventory data 

Benefits of the Modern Retail POS Systems

Modern retail POS systems can offer your business a wide range of benefits. Most importantly, it can eliminate the need for base-code modification, which can save you implementation costs and time. Moreover, it reduces the chances of human errors and allows you to complete tasks quickly.

The system can accelerate transactions and improve customer service, making them loyal customers in the long run. Additionally, modern retail POS systems can find opportunities to upsell customers, depending on their history.

Using the modern retail POS, you can also optimize and manage your supply chain for a better margin. In a nutshell, the modern POS system can help you improve customer satisfaction while giving you opportunities for upselling.

Use the Modern Retail POS System to Tailor the Customer Experience

Customers consider the shopping experience to be a critical factor when choosing a brand. That is where modern retail POS systems can help you provide customers with an improved shopping experience. It focuses on relevancy, assistance, and convenience to ensure that the customers will want to return to your retail store.

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“To Whom It May Concern,

Let me take a moment,out of my very busy day to review my experience of Sebastian Chaviano.
Sebastian is a dream customer service/technical support person. He’s extremely professional and nano-second responsive in every interaction. We’ve even worked on a chronic issue where I learned that his perseverance and patience are also outstanding. Over my 33 years of working in Silicon Valley, I’ve rarely met someone as easy with which to work as Sebastian.

That said, over the past 3 months of getting to know Nova POS, for the first time, I’ve also worked with Frank, Jeffrey, Jose, & Tomer – all provide the immediate service and answers I’ve required. You have a great team at Nova POS. Keep up the good work.”


My name is Mert Firat, and I am the proud owner of multiple flourishing retail chains in a rapidly expanding big city. Since 2008, Nova has been a cornerstone of our ability to operate in a such a fast-paced urban environment. The top-notch customer support team at Nova has consistently exceeded my expectations, ensuring any and all concerns are promptly addressed. The live-support feature has been a lifesaver on several occasions, with expert assistance just a click away. The user-interface of the software is incredibly easy to learn, operate, and teach new employees. This hassle-free experience is imperative for the entire company,  from the CEO to every newly hired employee. What has truly set our experience apart are our account manager and technical support manager, who have been a game-changer in streamlining the process and finding creative solutions. We could not be happier with Nova, and would not be here today without the outstanding experience we’ve continuously been having for the past 16 years.

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