How a Kiosk Offers Better Service Than Box Stores

Share This Post

When supplying a mall kiosk cart, focusing on a few products with many options is the best practice. This way you allow your customers to find exactly what they are looking for saving them time and money. Big box stores have long dominated the merchandise world. But over the past few years, mall kiosks have started offering unique retail experiences all their own.

One-on-one experience

Because of the nature of the mall kiosk, it allows for more personal transactions. Unlike big box stores, a customer does not enter, and wander around unnoticed and leave. With a mall kiosk, sales reps will see you as you approach and be able to thoroughly engage with you. With this special one-on-one time, sales reps are able to talk with you, understand your needs and provide the best available product. Mobile Outfitters states, “ Because of this trend (Customers have turned away from the anonymity of large stores and appreciated the more personalized experiences and better service that they get by shopping online or at a specialty store.), the retail kiosk industry has grown from just a novelty to an expansive $12 billion industry.”

More convenient

There are drawbacks to shopping in a brick-and-mortar retail store. Too many choices and distractions can overwhelm a customer and cause them to leave empty-handed. With mall kiosks, customers do not have to go into a big store and search for the product they want, saving customers time. Also, kiosks usually offer just a few specialty items, allowing the salesperson to be more knowledgeable about the products, and with a powerful POS system designed for their unique sales experience, kiosks and small retailers can further enhance the customer experience by offering quick and smooth transactions.

According to ABC15 at least 10 large chain stores are closing in 2019. Stores such as Gymboree, Charlotte Russe, and Payless Shoes have filed bankruptcy and are all closing. Due to the decrease in profits from in-store purchases, it is clear that customers want a more convenient way of shopping. Customers know their time is valuable and roaming around a big store in search of purchases is becoming an obsolete way of shopping.

Competitive Prices

By running a kiosk you are able to reduce your expenses. Factors such as minimal staffing, inventory, and overhead, allow your business to save money and offer more competitive prices. The ability to save your customer a little money will help to build repeat customers and customer referrals, a win-win for both.

The future of retail sales is trending in the direction of kiosk stores and online purchases. The allure of the big box store is increasingly waning. By providing a convenient shopping experience kiosk carts are well positioned to continue making great sales to potential customers.

If you are in need a modern POS system to make your transactions smooth and convenient, Nova is a full-service technology platform, designed to generate revenue for retail businesses. Whether you are just starting up with your first location or are about to open your hundredth mall kiosk – Nova was built for you.

Resources:

  • https://blog.palmerretailsolutions.com/blog/mall-kiosk-vs.-storefront-which-is-better-for-your-product
  • https://blog.palmerretailsolutions.com/blog/topic/customer-experience
  • https://www.abc15.com/news/national/at-least-10-chain-stores-have-announced-closures-in-2019
  • https://www.investopedia.com/articles/investing/121715/future-retail-not-big-box-stores.asp
  • https://www.moutfitters.com/blog/state-of-the-retail-kiosk-industry/

More To Explore

Using a modern retail POS.
Retail Business

Upgrading Your Till: Why It’s Time for a Modern Retail POS

In the rapidly evolving retail landscape, keeping your technology current is not just about keeping up; it’s about staying ahead.  Consumers today demand convenience, speed, and personalization—trends amplified by the

Retail Tips

HOW TO UPSELL IN RETAIL

We’ve all heard of upselling and cross-selling strategies. But without a website overflowing with “buy me!” pop-ups, how can you make your customers spend more? It’s the big question. Our

20 Responses

  1. wonderful post, very informative. I ponder why the opposite
    specialists of this sector do not notice this.

    You should proceed your writing. I am sure, you have a great readers’ base already!

  2. I have been surfing online more than three hours lately, yet I by no means found any attention-grabbing article like yours.
    It’s pretty price enough for me. In my opinion, if all webmasters and bloggers made good content material
    as you did, the internet will be much more
    helpful than ever before.

  3. Definitely believe that which you said. Your favorite justification seemed to be on the web
    the easiest thing to be aware of. I say to you, I certainly get annoyed while people think about worries that they just do not know
    about. You managed to hit the nail upon the top
    and defined out the whole thing without having side effect
    , people can take a signal. Will likely be back to
    get more. Thanks

  4. Hey I am so happy I found your web site, I really found you by mistake, while I
    was searching on Bing for something else,
    Anyhow I am here now and would just like to say kudos for a incredible post and a all round exciting blog (I also love the
    theme/design), I don’t have time to read it all
    at the minute but I have saved it and also included your RSS
    feeds, so when I have time I will be back to read a lot more, Please do keep up the great work.

  5. Someone necessarily help to make critically articles I would state.
    That is the first time I frequented your web page and up to now?

    I surprised with the research you made to create this actual
    publish incredible. Magnificent activity!

  6. Pretty nice post. I just stumbled upon your weblog and wanted to mention that I have truly enjoyed surfing around your blog posts.

    After all I will be subscribing on your feed and I am hoping you write
    once more very soon!

  7. Write more, thats all I have to say. Literally, it seems
    as though you relied on the video to make your point.
    You obviously know what youre talking about,
    why waste your intelligence on just posting videos to
    your weblog when you could be giving us something informative to read?

  8. Wonderful blog! I found it while searching on Yahoo News.
    Do you have any tips on how to get listed in Yahoo News?
    I’ve been trying for a while but I never seem to get there!
    Cheers

AVAILABLE FOR US CUSTOMERS

3 Months of Free with the NOVA Integrated Plan

Simply sign up with one of our preferred processing providers and enjoy three months without spending a cent.

“To Whom It May Concern,

Let me take a moment,out of my very busy day to review my experience of Sebastian Chaviano.
.
Sebastian is a dream customer service/technical support person. He’s extremely professional and nano-second responsive in every interaction. We’ve even worked on a chronic issue where I learned that his perseverance and patience are also outstanding. Over my 33 years of working in Silicon Valley, I’ve rarely met someone as easy with which to work as Sebastian.

That said, over the past 3 months of getting to know Nova POS, for the first time, I’ve also worked with Frank, Jeffrey, Jose, & Tomer – all provide the immediate service and answers I’ve required. You have a great team at Nova POS. Keep up the good work.”

-Jeff.

Hello,
 
My name is Mert Firat, and I am the proud owner of multiple flourishing retail chains in a rapidly expanding big city. Since 2008, Nova has been a cornerstone of our ability to operate in a such a fast-paced urban environment. The top-notch customer support team at Nova has consistently exceeded my expectations, ensuring any and all concerns are promptly addressed. The live-support feature has been a lifesaver on several occasions, with expert assistance just a click away. The user-interface of the software is incredibly easy to learn, operate, and teach new employees. This hassle-free experience is imperative for the entire company,  from the CEO to every newly hired employee. What has truly set our experience apart are our account manager and technical support manager, who have been a game-changer in streamlining the process and finding creative solutions. We could not be happier with Nova, and would not be here today without the outstanding experience we’ve continuously been having for the past 16 years.


Kind Regards,