How to Keep Your Customers Happy

Share This Post

The world of retail can be an unnerving and tedious place to have a career in.
It can also be a fun and exciting place. It is all dependent upon how you handle the customer.
You are the person the customer will have the most interactions with. So here are 3 simple and unbelievable ways that you can keep your customer happy.

1. Smile all the time.
The reason this is helpful, is because first impressions are everything. If a customer is seeking help and happens to see that the retail associate looks mad or just plain grumpy, they may avoid you altogether. Keeping a smile on your face, will allow you to be more approachable. The customer will not be afraid to ask for help. If you can’t keep the smile on your face, they might want to seek help somewhere else. Some customers will stress out about having to talk to someone in retail. You want to make their day easier and happier, not harder.

2. Be professional and friendly at the same time.
This is actually possible. Once the customer has asked for help, you want to be the friendliest person there is. Sometimes, being friendly can save you from losing a customer. Especially if they have already had a bad experience with your company. Being friendly to the customer will show that you care about their wants and needs. It also will show that you are there to help them and make their life easier.

3. Show compassion.
You never know what is going in your customer’s life. So when they come in and talk your ear off, you still want to show compassion without getting too involved. Surprisingly, they might just need to talk to someone. All you have to do is show interest, be compassionate and stay on track, by finding out what they are looking for. A simple “Before I forget, what are you looking for?” or “I don’t mean to cut you off, but what color did you want?”, can help keep you on track. Many times, they don’t realize how much they are talking. Customers need to know that the person helping them cares, but also would like to help them with their main task.

Even though there are so many ways you can keep your customer happy, these 3 steps are very important. Following them will allow you and your customer to build a relationship. Your smile, friendliness and compassion will help your customer stay with your company.
These steps might seem like they are irrelevant, but they are some of the most important things to remember. You also want to remember that each customer is different, so you might need to adjust these tips to fit each customer. Of course, sometimes there will be a customer who these tips will not work on. Just do your best and keep that smile on your face!

More To Explore


6 Ideas That Will Make Your Mall Kiosk Stand Out

So, you’re making the plunge into the kiosk retail business. You have thought long and hard, weighing the odds of how a mall kiosk would be more profitable than a brick-and-mortar store, and you have decided, “Yes, a mall kiosk retail store is best for me!” With a kiosk, you’re right in the middle of foot traffic. Nobody has to

Retail Tips

Inventory Mastery: Key Elements to Optimize Stock Management

Inventory management is at the heart of every business and is essential for smooth operation. Even in small enterprises where inventory tracking might seem manageable with paper or spreadsheets, minor errors or miscounts can lead to significant financial losses as production and demand increase. Businesses of all sizes encounter various challenges in inventory management. Whether it’s excessive stockpiling, product spoilage,


Get 3 Months Free with the NOVA Integrated Plan

Sign up with our preferred payment processors and receive three months of free service, followed by a promotional rate.

“To Whom It May Concern,

Let me take a moment,out of my very busy day to review my experience of Sebastian Chaviano.
Sebastian is a dream customer service/technical support person. He’s extremely professional and nano-second responsive in every interaction. We’ve even worked on a chronic issue where I learned that his perseverance and patience are also outstanding. Over my 33 years of working in Silicon Valley, I’ve rarely met someone as easy with which to work as Sebastian.

That said, over the past 3 months of getting to know Nova POS, for the first time, I’ve also worked with Frank, Jeffrey, Jose, & Tomer – all provide the immediate service and answers I’ve required. You have a great team at Nova POS. Keep up the good work.”


My name is Mert Firat, and I am the proud owner of multiple flourishing retail chains in a rapidly expanding big city. Since 2008, Nova has been a cornerstone of our ability to operate in a such a fast-paced urban environment. The top-notch customer support team at Nova has consistently exceeded my expectations, ensuring any and all concerns are promptly addressed. The live-support feature has been a lifesaver on several occasions, with expert assistance just a click away. The user-interface of the software is incredibly easy to learn, operate, and teach new employees. This hassle-free experience is imperative for the entire company,  from the CEO to every newly hired employee. What has truly set our experience apart are our account manager and technical support manager, who have been a game-changer in streamlining the process and finding creative solutions. We could not be happier with Nova, and would not be here today without the outstanding experience we’ve continuously been having for the past 16 years.

Kind Regards,