Client Case Study: Lea Loren Jewelry

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Lea Loren Jewelry is a kiosk in the Las Vegas South Outlets, and the husband-and-wife owners have been using Nova for the past few years.  We recently had a chance to sit down with Mike and Sally to learn more about their experience with our point-of-sale software.

We were please to hear about how Nova has simplified their lives and their business, and how confident they are in the tools and support Nova offers.

But, don’t take our word for it—here’s what Mike had to say:

How long have you been using Nova?

“My wife worked at the kiosk, when it was operated by its former owners, for about three years. When we bought the business, we wanted to continue to use the software.”

Which Nova feature helps you the most?

“The inventory and management tools show every transaction, making it a cinch to track inventory.  It’s great for both employees and business management—every transaction is easily completed.

Also, the integrated credit card processing is very smooth, and I feel confident about the security.

Additionally, if we receive a larger-than-normal order, Nova allows us to easily reward the customer with a gift, and keeps track of it for our records.”

What are the advantages of using Nova?

“Nova keeps our life simple.  We don’t have to worry about bookkeeping and can do what we’re good at—making sales.  Nova keeps inventory records at our fingertips so that we always know which items we have on hand and when to order more.

Also, we very much appreciate the live support feature through chat 24 hours a day.  Any time we’ve needed help, the support team has been valuable in providing what we need.”

“Life is good!”

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“To Whom It May Concern,

Let me take a moment,out of my very busy day to review my experience of Sebastian Chaviano.
.
Sebastian is a dream customer service/technical support person. He’s extremely professional and nano-second responsive in every interaction. We’ve even worked on a chronic issue where I learned that his perseverance and patience are also outstanding. Over my 33 years of working in Silicon Valley, I’ve rarely met someone as easy with which to work as Sebastian.

That said, over the past 3 months of getting to know Nova POS, for the first time, I’ve also worked with Frank, Jeffrey, Jose, & Tomer – all provide the immediate service and answers I’ve required. You have a great team at Nova POS. Keep up the good work.”

-Jeff.

Hello,
 
My name is Mert Firat, and I am the proud owner of multiple flourishing retail chains in a rapidly expanding big city. Since 2008, Nova has been a cornerstone of our ability to operate in a such a fast-paced urban environment. The top-notch customer support team at Nova has consistently exceeded my expectations, ensuring any and all concerns are promptly addressed. The live-support feature has been a lifesaver on several occasions, with expert assistance just a click away. The user-interface of the software is incredibly easy to learn, operate, and teach new employees. This hassle-free experience is imperative for the entire company,  from the CEO to every newly hired employee. What has truly set our experience apart are our account manager and technical support manager, who have been a game-changer in streamlining the process and finding creative solutions. We could not be happier with Nova, and would not be here today without the outstanding experience we’ve continuously been having for the past 16 years.


Kind Regards,