How to accessNOVA
Find the right login, download, and setup instructions for every way you use NOVA.
Step 01
Your company credentials
Once your account is set up, check your email for a welcome message from NOVA. It includes:
- Your Company Name
- Your Access Key
- A link to download NOVA Storefront
Tip: Save or star this email — you’ll need these details again when signing in on new devices.
Recommended
User password
Used for everyday sign-in, and recommended for account security.
- Login to Backoffice.
- Click Users in the left-hand menu.
- Click Settings.
- Select Edit User on the right.
- Choose a Password within the red box.
- Click Submit at the bottom of the screen.
Optional
Location password
A location password is optional.
How to create a location password
- Login to Backoffice.
- Click Locations in the left-hand menu.
- Click Settings.
- Select Edit Location on the right.
- Choose your Password.
- Click Save at the bottom of the screen.
Step 03
Add your company account
On this screen, enter the two details from your “Welcome to NOVA POS” email:
- Your Company Name
- Your Access Key
Tip: Enter them exactly as they appear in the email.
If you’ve installed the Storefront app and are working in the NOVA sales screen, follow these steps to switch to Back Office.
Step 01
From the sales screen, click Exit in the top right corner.
Step 02
Click the Managers icon at the top right.
Step 03
Type the user password you created and click Sign in.
Step 04
You’re now in Backoffice inside the NOVA app.
Sign in
Access Backoffice From Any Browser and Manage your business online
- Go to backoffice.novapointofsale.com
- Highlight your company.
- Click drop down to choose your region.
- Log in with established username and password.
Add an account
Company not listed? Click “Add New Account”
- Refer to the “Welcome to NOVA Point of Sale” email
- That email has your Company Name and Access Key
- Copy credentials exactly into the fields.
Step 01
Download the NOVA Storefront app
Click the button below, open setup.exe, and follow the prompts.
Step 02
Add your account
Launch NOVA and select Add New Account, then enter your:
- Company Name
- Access Key
Then click Save.
Tip: You’ll find both in your “Welcome to NOVA POS” email.
Step 03
Sign in
Once your account is added:
- Select your Region.
- Select your Location.
- Select your Login.
- Choose your personal user name.
- Enter your personal password.
Important
Entering your Access Key
- Your Access Key may contain = symbols.
- Enter it exactly as it appears in your “Welcome to NOVA POS” email.
- Select Save.
Step 01
Download NOVA Mobile
Stay connected to your store anytime, from anywhere.
- Tap the Google Play or App Store button above.
- Download the NOVA POS app to your phone.
Step 02
Add your account
Once NOVA POS is installed on your phone:
- Open the app.
- Tap Start.
- Tap Add account.
Step 03
Fill in these three fields:
Then tap Add account to connect and open your dashboard.
Login help
Trouble signing in?
Step 1
Check your email
Can’t find your Company Name or Access Key? Search your inbox and spam/junk folder for your “Welcome to NOVA Point of Sale!” email from:
Step 2
Still need help?
Our NOVA retail support experts are here to help you get connected.
Trouble signing in?
Check your email
Can’t find your Company Name or Access Key? Search your inbox and spam/junk folder for your “Welcome to NOVA Point of Sale!” email from:
Still need help?
Our NOVA retail support experts are here to help you get connected.
NOVA Point of Sale — Running Retail With Confidence
